Shipping & Returns

01Order processing

After a provider issues a prescription, the order is sent to a partner pharmacy for verification and fulfillment. Pharmacy processing typically takes 1–2 business days before an order ships. Orders are not processed until clinical review is complete, so processing time can vary.

02Shipping methods and timing

Every order ships 2-day expedited delivery. Shipping is free for Stateside members at every tier — including free accounts — while non-members pay a flat $19.99 for the same 2-day expedited service. Estimated delivery windows are not guaranteed and exclude weekends and holidays.

03Temperature-sensitive medications

Some medications, including certain injectable treatments, are temperature-sensitive and ship with insulated packaging and cold packs. Refrigerate these medications promptly on arrival per the instructions included with your shipment.

If a cold-chain shipment arrives warm, do not use it — contact us immediately at admin@statesidescripts.com for guidance.

04Shipping costs

2-day expedited shipping is free for all Stateside members, at every membership tier including free accounts. Non-members pay a flat $19.99 per order for the same 2-day expedited service. Any applicable shipping fee is shown at checkout.

05Tracking

When your order ships, we will email you tracking information. You can also view order status in your account. Please ensure your shipping address and contact details are accurate before ordering.

06Shipping areas

We ship only within the United States where we and our partner pharmacies are licensed to operate. We do not ship internationally or to P.O. boxes where prohibited for the product. Certain products may not be available in every state or territory.

07Delays, lost, or undeliverable packages

We are not responsible for carrier delays outside our control, but we will help resolve issues. If a package is lost, significantly delayed, or returned as undeliverable, contact admin@statesidescripts.com and we will work with the pharmacy and carrier on a replacement or reshipment where appropriate.

08Consultation and membership fees

Fees for medical consultations and memberships pay for clinician time and platform access. Once a provider has reviewed your intake and rendered a clinical decision, the consultation fee is generally non-refundable, because the service has been performed. If a provider determines you are not eligible for treatment before a clinical review is completed, we will refund the consultation fee.

09Prescription medications

For patient-safety and legal reasons, prescription medications generally cannot be returned or refunded once they have been dispensed and shipped, even if unopened. This restriction is required by pharmacy law and is standard across the industry.

10Subscription renewals

You can cancel a subscription at any time to stop future charges. If you are charged for a renewal but contact us within 3 days and before the corresponding medication has been dispensed or shipped, we will refund that renewal charge. Once medication for a billing period has been dispensed, that period is generally non-refundable.

11How to request a refund

Email admin@statesidescripts.com with your name, order number, and the reason for your request. We aim to review requests within 3 business days. Approved refunds are returned to your original payment method; it may take additional time for your bank or card issuer to post the credit.

12Exceptions and your legal rights

We may make exceptions on a case-by-case basis. Nothing in this policy limits any rights you have under applicable consumer-protection laws, which vary by state.

13Contact us

Shipping or refund questions? Reach out anytime.